Free shipping on all orders over €180
Free shipping on all orders over €180

Returns Process And Refund Returns Process And Refund

We carefully inspect every product before it is shipped.
  • If you are not satisfied with the goods delivered, inform us and return them within 14 days of your receipt of the goods.
  • To return your goods contact us (hyperlink to ‘contact us’ form), so we can provide further instruction.
  • The goods are your responsibility until they reach our store, so make sure they are packed up properly and cannot be damaged in transit.
  • As soon as we receive the goods back, these will be inspected.
  • If they are returned in the required condition, we will refund the price at which you purchased the goods. This includes only the sale price of each item.
  • In case of faulty goods, we will refund the purchase price plus the return delivery cost.
  • If you simply want to exchange items or if you want something to be replaced for a different size or colour, include a note with the details of the required replacement. As soon as we receive your return we will send you the replacement item(s); you will only be charged for delivery of the replacement goods.

You must return goods in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:
  • Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
  • Footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
  • If the Product comes with a security tag this should be left on;
  • Hosiery should only be returned if it is unopened and is in its original package; and
  • Lingerie and swimwear must only be tried on over your own lingerie garments.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

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